PUBLIC OFFER AGREEMENTon organization of an observership in Dubai, UAE for clinic managers and doctors
19.02.2026
ENDORFIN EVENTS L.L.C., a limited liability company registered in the UAE (License No. 1128973), represented by Ekaterina Igorevna Dorodnova, the owner of the company acting on the basis of the license, hereinafter referred to as the “Contractor”, hereby offers any legal entity or individual (including legal entities and individuals from CIS countries), hereinafter referred to as the “Client”, to conclude this Agreement (hereinafter – the “Agreement”) as follows.
This Agreement constitutes a public offer of the Contractor. Full and unconditional acceptance of the terms of this Agreement shall be deemed the Client’s payment of the invoice issued by the Contractor. From the moment the payment is credited to the Contractor’s account, the Agreement shall be deemed concluded and entered into force. No signature of the Agreement by the Client is required.
1. Subject of the Agreement1.1. Contractor’s obligations.
The Contractor undertakes to provide services for organization of an observership in Dubai, United Arab Emirates for clinic owners, clinic managers and doctors (hereinafter – the “observership”, “program”, “event”) with the stay program described on the Contractor’s website (
https://endorfinevents.com/dxbdent) and forming an integral part of this Agreement.
The observership program includes a package of services:
· organization of business and educational events for doctors and clinic managers;
· access to program events;
· booking and provision of accommodation (if provided by the participation package);
· organizational support (if provided by the participation package);
· individual airport–hotel–airport transfers (if provided by the participation package);
· accompaniment by the Contractor’s representative (if provided by the participation package).
1.2. Client’s obligations.
The Client undertakes to accept the services duly rendered and to pay for them in the manner and within the timeframes established by this Agreement.
1.3. Number of participants.
The Program is organized for the Client’s participants (including the Client’s representatives or individuals specified by the Client). The Client acts as the representative of all participants specified by it and bears responsibility for their compliance with the terms of this Agreement. The relations of the Parties are governed based on the understanding that the Client assumes rights and obligations on behalf of all participants whom it sends to the event.
2. Service packages and cost2.1. Participation packages.
“DOCTOR” package – 1,200 (one thousand two hundred) US dollars per 1 (one) participant
Includes participation in the module for dentist doctors on 15–16 April 2026.
“MANAGER” package – 1,200 (one thousand two hundred) US dollars per 1 (one) participant
Includes participation in the module for clinic owners and managers on 17 April 2026.
“BUSINESS” package – 2,500 (two thousand five hundred) US dollars per 1 (one) participant
Includes participation in the module for clinic managers and owners on 17 April, as well as additional services provided by the selected package according to the program on the Contractor’s website, including (if provided by the current program): accommodation for 3 nights in a single room (16.04–19.04) with breakfast, a beach club visit (18 April) for rest and informal communication, an individual airport–hotel–airport transfer, accompaniment under the program.
The package prices are valid if booked until 15 March 2026 inclusive.
From 16 March 2026 the package prices increase by 500 US dollars.
The specified cost includes the services listed in Clause 1.1 of this Agreement according to the selected participation package.
Airfare, visa arrangements, medical insurance and other expenses not mentioned in Clause 1.1 are paid by the Client independently.
2.2. Agreement currency.
The cost of services is stated in US dollars. Payment may be made both in US dollars and in rubles at the USD exchange rate established by the Contractor’s bank on the payment date. Bank details for payment are indicated in the invoice and/or in the Contractor’s details. All bank commissions and transfer expenses are borne by the Client.
3. Payment procedure3.1. Issuance of invoice and acceptance of the offer.
The Contractor issues the Client an invoice for payment of the selected service package. This Agreement is a public offer of the Contractor, and the Client’s payment of the invoice means full and unconditional acceptance of the terms of this Agreement. No signature of the Agreement by the Client is required.
3.2. Payment amount, advance payment and final deadline for 100% payment.
3.2.1. Full 100% payment of the cost of services shall be made by the Client within the period specified in the invoice, but in any case, no later than within 3 (three) calendar days after the invoice is issued, unless a different period is additionally agreed by the Parties in writing (including e-mail/messenger).
3.2.2. The Contractor has the right not to confirm the participation of the Client and/or participants in the program until 100% payment is received.
3.3. Payment date.
The payment date is deemed the date the funds are credited to the Contractor’s account (or to the account specified by the Contractor).
3.4. Payment confirmation.
Upon receiving payment (partial or full), the Contractor shall, within 3 (three) working days, send the Client confirmation of receipt of payment. Confirmation may be an e-mail, a messenger notification, a receipt, an acceptance certificate or another document confirming payment. Upon receipt of payment, the Agreement is deemed to have entered into force (if it has not entered into force earlier through acceptance of the offer).
3.5. Non-refundability of payment.
Any payment under this Agreement is non-refundable and shall not be refunded, except for the case of refusal to issue a visa to the United Arab Emirates provided that all of the following conditions are met simultaneously:
• The Client provided written or visual proof of the official visa refusal (screenshot/photo of status, letter, notification, stamp, etc.);
• the visa refusal was not caused by the actions (or inaction) of the Client and/or participants, including, but not limited to: submission of inaccurate or incomplete information, violation of consular requirements, missing submission deadlines, non-compliance with visa rules and requirements, as well as any other circumstances depending on the Client and/or participants.
The Contractor does not provide visa services and does not participate in the preparation, verification or submission of visa documents of the Client and/or participants. At the Client’s request, the Contractor may provide the contact details of a recommended visa agent, whose services the Client may use at its discretion, or the Client may arrange the visa independently. The relationship between the Client and the visa agent, including conditions, timeframes and results of visa support, is regulated directly between the Client and such agent, and the Contractor bears no responsibility for their actions (inaction) and the outcome.
In the event of a visa refusal, the refund shall be made less the Contractor’s actually incurred expenses (including, but not limited to: bookings, advance payments to third parties, commissions, organizational costs). The assessment of whether there is or is not fault on the part of the Client and/or participants shall be made by the Contractor based on the provided documents and circumstances of the visa refusal.
3.6. Consequences of late payment / non-payment.
3.6.1. In the event that 100% payment of the cost of services is not credited within the period established by Clause 3.2.1 of this Agreement or indicated in the invoice, the Contractor has the right to cancel the reservation of the Client’s place and to unilaterally refuse performance of this Agreement in full or in part, notifying the Client by e-mail/messenger.
3.6.2. Cancellation of the reservation due to non-payment is equated to the Client’s refusal of the service after reservation (see Section 6) with all corresponding consequences.
3.6.3. If the Client has made a partial payment (including mistakenly / in a smaller amount), such payment is deemed non-refundable and shall be retained by the Contractor in full. Cancellation of the reservation due to non-receipt of 100% payment is equated to the Client’s refusal of the service after reservation (see Section 6) with all corresponding consequences.
4. Contractor’s obligations and rights4.1. Quality of services.
The Contractor undertakes to provide services for organization of the program in accordance with the terms of this Agreement and the observership program, within the limits of its actual control.
4.2. Documents and information.
The Contractor timely provides the Client with the necessary information and documents related to the event, including the stay program, the time and place of the start of the program in Dubai, vouchers or bookings – provided that the Client supplies the necessary data and documents within the established timeframes and if such is provided by the participation package.
4.3. Payments to third parties.
The Contractor has the right to engage third parties (tour operators, transport companies, clinics, interpreters, etc.) to perform its obligations, and the Contractor is responsible exclusively for the organization and coordination of such services within the limits of its actual control.
4.4. Right to change the program.
The Contractor has the right to unilaterally make changes to the observership program at its discretion if circumstances require it (including in the event of force majeure circumstances, see Section 8). Such changes may relate to the schedule of events, the list of visited sites or other components of the program, provided that the overall nature of the observership is preserved. Minor changes that do not affect the overall duration and substantive content of the program may be made without prior agreement with the Client and shall not be deemed a breach of the Agreement.
4.5. Assignment of a participant to a doctor of the relevant profile is carried out by the receiving clinic based on doctors’ schedules, clinical workload and internal regulations. The Contractor ensures organization of access to program events and accompaniment, but does not guarantee a specific doctor / a specific clinical case / the scope of procedures, as the format is observational.
4.6. Refusal of services.
The Contractor has the right to refuse a specific participant participation in the observership or to remove them from further participation without refund if the participant grossly violates laws, customs of the host country, program rules, or creates a safety threat to themselves or others. The Contractor notifies the Client of such decision; in this case the services for such participant are deemed provided in full, and claims for refund of funds are not accepted.
5. Client’s obligations and rights5.1. The Client must provide the Contractor with accurate and complete information about each participant of the event, required solely for reservation, logistics and organizational support of the program, including, but not limited to: full name (as in the international passport), date of birth, citizenship, passport details, contact information and other data requested by the Contractor for the purposes of organizing the program.
The Client bears full responsibility for the accuracy, authenticity and timeliness of the provided information. The Contractor does not verify the provided data and relies on its correctness.
In case the Client provides incorrect, incomplete or untimely information resulting in the impossibility or difficulty of rendering services properly (including, but not limited to: inability to make reservations, refusal of accommodation, refusal of admission to the event, inability to participate in the event, refusal of border crossing or other similar consequences), the Contractor is released from liability for failure to render or partial failure to render the relevant services, and the funds paid by the Client are not refundable.
The Contractor bears no responsibility for consequences related to visa, migration or border decisions of governmental authorities, which is directly consistent with Clauses 3.5 and 5.3 of this Agreement.
5.2. Payment.
The Client makes payment for the services in a timely manner and in full in accordance with Section 3 of this Agreement. Payment is deemed proper performance only if the full amount is credited to the Contractor’s account within the specified period.
5.3. The Client independently and at its own expense ensures obtaining entry visas to the United Arab Emirates (if required), as well as ensures that all participants have valid international passports and comply with other visa, migration, sanitary and border requirements of the host country.
The Contractor does not provide visa services, does not participate in preparation, verification, submission or support of visa documents of the Client and/or participants and bears no responsibility for timeframes, results of visa applications, as well as for actions (inaction) of consular authorities, visa centers or third parties.
At the Client’s request, the Contractor has the right to provide the contact details of a recommended visa agent. The Client may use such agent’s services or arrange the visa independently. The relationship between the Client and the visa agent is regulated directly between the Client and the agent and is not part of this Agreement. The Contractor bears no responsibility for the visa agent’s actions (inaction) and the result of visa consideration.
Refusal to issue a visa does not release the Client from payment obligations under this Agreement, except for the case expressly provided in Clause 3.5 of this Agreement.
The Client also ensures that participants have appropriate medical insurance for the event.
5.4. Compliance with rules.
The Client and the participants sent by it must comply with the laws of the host country, respect local customs and traditions, and follow instructions and rules provided by the Contractor or its representatives during the event.
5.5. Replacement of a participant.
The Client has the right to replace an event participant with another person by sending written notice to the Contractor no later than 14 (fourteen) calendar days before the event start date. The notice must contain full information about the new participant necessary for reservation and organization. Replacement within the specified period is made without additional payment (except for actual re-issuance costs of bookings/documents, if such occur). Replacement after the specified period is possible only with the Contractor’s consent.
5.6. Air tickets and confirmation of group formation.
The Client undertakes not to purchase air tickets until written confirmation by the Contractor of the fact of formation/confirmation of the group and holding of the event on the stated dates. The Contractor bears no responsibility for any expenses, losses and damages of the Client related to purchase of air tickets prior to such confirmation, including non-refundability or price increase of tickets.
5.7. Refusal of entry.
The Client is informed and agrees that having a visa or other permits does not guarantee entry into the United Arab Emirates, as the final decision on admission is made by the authorized authorities of the United Arab Emirates at the border crossing. In case entry is refused to participant(s) upon arrival (including deportation / denial of entry), the Contractor bears no liability, the services are deemed subject to rendering, and the funds paid under this Agreement are not refundable.
6. Cancellation of participation and no-show6.1. Client’s refusal of the event.
Cancellation of the event at the Client’s initiative after conclusion of this Agreement is not permitted without loss of the paid funds. In case of the Client’s unilateral refusal to participate in the event (in full or in part, including reduction of the number of participants), no refund of paid funds is made, except for the case of visa refusal provided that the conditions of Clause 3.5 are met. This is due to the fact that the Contractor bears expenses for preliminary reservation of services under the observership program. Instead of cancellation, the Client has the right to replace participants in accordance with Clause 5.5.
6.2. No-show.
Failure of the Client or individual participants to arrive at the designated place of the start of the program at the established time, or non-use by a participant of any services included in the program due to their own fault (including missing the flight, lack of necessary travel documents, refusal to participate in individual events at the participant’s wish), is considered a no-show. In case of no-show, the services are deemed provided by the Contractor in full, and responsibility for non-receipt of services lies with the Client. Funds paid for the services are not refundable, claims by the Client are not accepted, and the Contractor is released from any obligations to provide the unused services. The Client has no right to demand any compensation or rescheduling of services to other dates in case of no-show.
6.3. Partial non-use of services.
If during the event any participant voluntarily refuses part of the services provided by the program (for example, does not attend a certain event or does not use a transfer), or cannot use them for reasons not depending on the Contractor, such services are deemed rendered properly and their cost is not compensated.
7. Contractor’s right to cancel the event7.1. The Contractor has the right to cancel the event in case of failure to reach the minimum required number of participants. In this case, the Contractor notifies the Client in writing and makes a full refund of the funds received from the Client under this Agreement within 10 (ten) working days from the date of sending the cancellation notice.
7.2. In case the event is cancelled for reasons not related to force majeure and not falling under Clause 7.1 of this Agreement, the Contractor notifies the Client in writing.
In such a situation, the settlement procedure is determined by agreement of the Parties and may provide for:
• crediting the paid funds towards the Client’s (participants’) participation in another event of the Contractor;
• rescheduling the event to other dates;
• full or partial refund of funds.
The Contractor bears no responsibility for any expenses incurred by the Client before receipt of written confirmation of group formation, including expenses for air tickets purchased before such confirmation.
7.3. Alternatives by agreement.
By agreement of the Parties, in the cases provided by Clauses 7.1 and 7.2 of this Agreement, instead of refunding funds, the Contractor may offer the Client alternative options: rescheduling the event, changing the program, or including the Client (participants) into another group/tour of the Contractor.
If the Client agrees to the proposed alternative, the Parties formalize the relevant changes to this Agreement by signing an addendum or exchanging letters/e-mails, and no refund is made.
8. Force majeure8.1. Definition of force majeure.
Force majeure circumstances under this Agreement mean extraordinary and unavoidable circumstances beyond the reasonable control of the Parties, arising after the conclusion of the Agreement, which make full or partial performance of obligations by either Party impossible or unlawful. Such circumstances include, in particular: natural disasters (earthquakes, floods, volcanic eruptions, etc.), fires, military actions, civil unrest, terrorist acts, epidemics, pandemics and quarantine restrictions, decisions of governmental authorities (travel bans / entry bans, border closures), strikes, as well as any other force majeure circumstances recognized as such by competent authorities at the location of the Contractor.
8.2. Force majeure effect.
If force majeure circumstances affecting performance of obligations under this Agreement occur, the affected Party must as soon as possible (but no later than 5 days from occurrence) notify the other Party in writing of such circumstances and provide sufficient supporting evidence (certificates, notices of competent authorities, etc.).
8.3. Consequences of force majeure.
If force majeure circumstances prevent holding the event, the Contractor has the right to cancel or reschedule the event to other dates.
If the event is cancelled due to force majeure, the refund shall be made less the Contractor’s actually incurred costs as of the moment of force majeure occurrence, including the Contractor’s direct organizational expenses, as well as expenses and obligations to third parties (including bookings, advance payments, commissions, penalties, services of partners and counterparties).
By agreement of the Parties, the Contractor may offer the Client rescheduling of the event or crediting the paid funds towards participation in another event, taking into account and less the Contractor’s actually incurred costs as of the force majeure occurrence, instead of refund.
The Parties expressly agreed that failure to obtain a visa, refusal to issue a visa, or delay of a visa decision are not force majeure circumstances and are regulated by Clause 3.5 of this Agreement.
9. Liability of the Parties9.1. Contractor’s liability.
The Contractor provides services under this Agreement in the format of organization and coordination of the event and bears no responsibility for the result of the observership, subjective expectations of the Client or participants, as well as for any circumstances beyond the Contractor’s reasonable control.
The Contractor bears no responsibility for actions (inaction) of third parties, including, but not limited to: host organizations, medical institutions, partners, counterparties, interpreters, guides, transport companies, air carriers, hotels, visa agencies, as well as governmental and consular authorities.
The Contractor bears no responsibility for any changes, cancellations, delays, restrictions, refusals of admission to events, changes in the program composition, logistical failures, human factor, technical malfunctions, weather conditions and other circumstances not directly dependent on the Contractor’s actions.
The Contractor’s liability under this Agreement is in any case limited to the amount actually paid by the Client, and the Contractor bears no liability for lost profit, indirect, consequential, non-material or assumed losses, regardless of their nature and causes.
9.2. Client’s liability.
The Client bears responsibility for timely payment for services, as well as for compliance by participants with established requirements (including document requirements and rules of conduct). In case of violations by participants of the event causing damage to the Contractor (for example, property damage, penalties from the host party, etc.), the Client must reimburse the Contractor for such losses in full.
9.3. No liability for circumstances beyond control.
The Parties are released from liability for partial or full non-performance of obligations under this Agreement if it is caused by circumstances listed in Section 8 “Force Majeure”. This provision does not apply to the Client’s payment obligations for already rendered services or the Contractor’s incurred expenses, as stipulated in Clause 8.3.
10. Dispute resolution procedure10.1. Negotiations.
The Parties will strive to resolve all disputes through negotiations.
10.2. All disputes, disagreements or claims arising out of or in connection with this Agreement are subject to resolution through negotiations between the Parties.
If the Parties fail to reach an agreement through negotiations, the dispute shall be considered by the courts of the United Arab Emirates.
10.3. Governing law.
This Agreement is governed by and construed in accordance with the laws of the United Arab Emirates.
11. Final provisions11.1. Form of the agreement and acceptance of the offer.
This Agreement is executed in electronic form. Signatures of the Parties on one document are not required for the Agreement to enter into force: this Agreement constitutes the Contractor’s offer, and acceptance by the Client is deemed payment of the invoice issued by the Contractor. The Client’s payment means the Client’s full and unconditional agreement with the terms of this Agreement without the need for subsequent signing.
11.2. Exchange of documents.
The Parties allow correspondence and exchange of documents using electronic means of communication (messengers, e-mail). Documents sent by e-mail as scanned copies have the legal force of originals. Contractor’s address: katrina@endorfinevents.com. The Client provides its e-mail/contact for correspondence.
11.3. Severability.
If any provision of this Agreement is deemed invalid, this does not entail invalidity of the remaining provisions.
11.4. Entire agreement.
This Agreement contains the entire agreement of the Parties regarding its subject matter.
11.5. No assignment.
The Client may not transfer its rights and obligations under this Agreement to third parties without the Contractor’s written consent. The Contractor may engage third parties to perform its obligations.
11.6. Protection of the Contractor’s rights and waiver of claims.
The Client confirms that the terms of the Agreement are clear to it, including the payment procedure, non-refundability of payment, cancellation procedure and limitation of the Contractor’s liability.
11.7. Prevailing language. This Agreement is executed in Russian and English. In case of any discrepancies, inconsistencies or differences in interpretation between the Russian and English versions, the Russian version shall prevail.
11.8. Details of the Parties.
Contractor:Name: ENDORFIN EVENTS L.L.C.
Registration/License: No. 1128973 (UAE)
Company owner: Ekaterina Igorevna Dorodnova
Legal address: United Arab Emirates, Dubai, Al Quoz Industrial 1, Bin Dasmal Building, 1st floor
Phone: +971558247810
E-mail: katrina@endorfinevents.com